The Knowledge Worker

Malcom Brown
Colouring your week in the office with snippets of intelligent stuff.
Created 07 Aug 2021
  • End of Year Review, Helping Young Leaders
    01 Jan 2022 • 2 min read
    OPINION Efficiency v The Right Outcome There is a risk in the Knowledge Worker’s operational world to over-focus on efficiency and productivity to get the job done. Knowledge Workers are efficient, an...
  • Good Habits or a Good System?
    18 Dec 2021 • 2 min read
    Work Habits v System Reading James Clear’s book ‘Atomic Habits’ (again) has prompted me to reconsider my work habits. James’ good habit-forming principles are simple: Make the habit opportunity obviou...
  • Acting on Feedback
    11 Dec 2021 • 3 min read
    MEETINGS Speaking Personally Boy, we have a lot of meetings. Weekly catch-ups, updates, huddles, check-ins, and stand-ups. They can get tedious and samey. I think it's essential to set the mood and th...
  • Training and Learning
    04 Dec 2021 • 2 min read
    LEARNING Training I have a different view about the idea of training. Athletes train. Musicians train. Doctors train. But Knowledge Workers don’t. Not in the same way. Some of my team are often asked ...
  • The Future of Meetings
    27 Nov 2021 • 3 min read
    OFFICE WORK The Future of Meetings Some predictions: Agendas will become redundant. The purpose of an agenda is to keep the meeting on track (agenda items are often time allotted), to ensure that plan...
  • System Thinking
    20 Nov 2021 • 3 min read
    CUSTOMER SERVICE Customer Service is Now About System Thinking System thinking heightens productivity, including personal productivity. Personal and business productivity increases when a system view ...
  • Being Persistent (Not Insistent) and Consistent
    13 Nov 2021 • 2 min read
    Welcome to the latest edition of ‘The Emmet’ - a free newsletter for Knowledge Workers anywhere. Share The Emmet CUSTOMER SERVICE 💁🏻 💁🏻 💁🏻 The Fine Art of Being Persistent (not Insistent) 💁🏻 ?...
  • Using the Escalation Button
    06 Nov 2021 • 3 min read
    Welcome to The Emmet - a newsletter for Knowledge Workers everywhere. Please share with your colleagues Share The Emmet PRODUCTIVITY Flowtime v Pomodoro There are plenty of productivity apps around fo...
  • How Story Telling Helps in Induction
    30 Oct 2021 • 3 min read
    Welcome Thanks for reading my latest collection of stuff that interests my work at the office. Please share with others if you feel there is value. Share The Emmet INDUCTION Let The Story Tellers Be F...
  • Beautiful Questions
    24 Oct 2021 • 2 min read
    Welcome to The Emmet. A collection of ephemeral snippets that add colour to the office work Share it forward to whoever it may interest Share The Emmet OPINION Ask the Right Question A good question c...
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