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Expedite

khcreative, LLC
Weekly news and intelligent insight into the future of restaurant technology
Created 30 Jun 2020
  • DoorDash gives restaurants more of what they want
    28 Apr 2021 • 6 min read
    I’ll start with a note on representation: This week, Restaurant Business magazine released a list of nominees for its top award of the year. The list includes five male restaurant industry CEOs. All p...
  • Tock's Takeout Win
    21 Apr 2021 • 6 min read
    In the end, it was takeout that carried the ticketing and reservations company over the proverbial finish line. You could probably argue that Tock’s $400+ million sale to website builder and hosting c...
  • Uber Eats hits a record, goes social, and maybe also delivers pot?
    14 Apr 2021 • 5 min read
    On Monday, an Uber filing noted, among other things, that its delivery business set a record, crossing a $52 billion annualized gross bookings run-rate in March. Run rates are great metrics for invest...
  • A quick Q&A with Brightloom CEO Adam Brotman
    14 Apr 2021 • 3 min read
    Brightloom is a tech company that uses AI to personalize a business’s marketing efforts. Previously, CEO Adam Brotman spent nearly a decade in various senior leadership roles at Starbucks, most notabl...
  • Tock to Squarespace for $400 million
    07 Apr 2021 • 5 min read
    Tock sells for $400 million A few weeks after that glowing Fast Company profile in which Tock CEO Nick Kokonas said he’s open to a sale of the company, he has sold the company. Last week, Squarespace ...
  • Living that cash-free life
    24 Mar 2021 • 6 min read
    Hello! This is the last Expedite of the month — I’m taking a break next week. It’s also the last free Wednesday edition of this newsletter and the last time I’ll begin by asking you to consider an upg...
  • Hello, $OLO
    17 Mar 2021 • 5 min read
    I’m continuing my March subscription drive, asking free subscribers to consider converting to paid supporters. Beginning April 6, paid supporters will receive their Expedite editions 24 hours before f...
  • Who needs predictive ordering?
    10 Mar 2021 • 6 min read
    The New York Times just ran a piece about new tech coming to restaurants across the country in a predictable pandemic-era place: the drive-thru. It’s true that Chipotle began experimenting with drive-...
  • Trust. And safety
    03 Mar 2021 • 6 min read
    It’s March, and this month I’m running a subscription drive of sorts in order to grow my paid audience. Why should you pay for a newsletter I send for free? Here’s my brief sales pitch. Also: Beginnin...
  • Why I hope you’ll consider paying for Expedite
    02 Mar 2021 • 1 min read
    Expedite will turn two this year, but I’ve been writing about restaurant technology for much longer. My first newsletter, Chefs+Tech, launched in 2013. I sold it to Skift and we created Skift Table in...
  • What to know about Olo's $100 million IPO
    25 Feb 2021 • 7 min read
    News, news, news! Hi, hello it’s one of those occasional Thursdays when I needed an extra day to pull this newsletter together. But! Beginning with the Wednesday, April 7 edition of Expedite, paying s...
  • Testing, testing…
    17 Feb 2021 • 4 min read
    It wasn’t long ago that we got excited when a quarter of sales at a restaurant group came through digital channels. Execs loved it, investors loved it, customers loved it. Digital sales growth has bec...
  • Great questions!
    10 Feb 2021 • 7 min read
    I, like you, have a lot of questions. They include: When can I leave my house? Will this ever end? We’ve seen plenty of changes and innovations in restaurant technology this year. What was once though...
  • Hello, @pizza
    03 Feb 2021 • 7 min read
    Ok, stick with me, this ride is a little wild. In January, a virtual restaurant concept called @pizza launched exclusively on Uber Eats. It’s born of most major internet trends of the last five years:...
  • What is the anti-Grubhub?
    27 Jan 2021 • 6 min read
    Last week, a company called Lunchbox unveiled a new website: notgrubhub.org. A rep for the company described the site over email as “a non-profit site helping Americans order from and directly support...
  • Delivery math, courtesy of Uber Eats
    20 Jan 2021 • 7 min read
    Happy Inauguration Day! Uber CEO Dara Khosrowshahi joined New York Times journalist Kara Swisher’s podcast last week. During the interview, he offered what seemed like a defense of his company’s pract...
  • Yelp in the Time of Covid
    13 Jan 2021 • 5 min read
    A new logo! Some new fonts! Substack is limited in its customization ability, but I’m going to do my best with what it offers. Bear with me as I hone the new look. -KH Yelp, man. The seemingly innocuo...
  • The Space Between
    06 Jan 2021 • 6 min read
    Just before Christmas, insanely popular YouTuber Mr. Beast announced the launch of MrBeast Burger, a 300-location virtual restaurant spanning the US. The video quickly became the top video on YouTube,...
  • Peace out, 2020.
    30 Dec 2020 • < 1 min read
    I joke that I should’ve known better when I decided to restart this newsletter — again — after losing my publishing job — again — in May 2019. In about 15 years in media, I’ve been laid off three time...
  • The Year of the Predicament
    16 Dec 2020 • 7 min read
    This is the last edition of Expedite for the year. Thank you so much for reading and for your support. Happy holidays and cheers to a better year ahead. My spouse, who works in technology, recently sh...
  • The Direct Ordering Land Grab
    09 Dec 2020 • 4 min read
    Programming note: Next week’s Expedite will be the last of the year. I think it’ll be year-in-review style unless one of you feels like breaking some news. (Cool if you do! Hit me up.) Please join me ...
  • Why OpenTable Should Worry About Third-Party Delivery’s Success
    02 Dec 2020 • 5 min read
    Uber closed its Postmates acquisition on Tuesday, finalizing the $2.65 billion deal and consolidating the domestic third-party restaurant delivery market. In an email to its users, Postmates wrote: “W...
  • A Conversation with Toast's Co-Founder
    25 Nov 2020 • 6 min read
    Have a safe and happy, if weird, Thanksgiving! Weeks before the Covid-19 pandemic would decimate the independent restaurant industry, Toast, the cloud-based point-of-sale system (POS), closed a $400 m...
  • More DoorDash + Lyft for Restaurants?
    18 Nov 2020 • 6 min read
    On Monday, I shared initial thoughts on DoorDash’s IPO filing. It ran a little longer than I expected, and I won’t rehash it all here (though worth mentioning that over $1 billion in the bank is not a...
  • DoorDash’s Future, the S-1 Edition
    16 Nov 2020 • 6 min read
    Mmm, a Friday S-1 drop. I spent the day with my preschooler, but couldn’t resist sharing thoughts about DoorDash’s forthcoming IPO today. My favorites (so far): Amid huge investments, the company’s si...